Shipping Policy

1. Shipping Eligibility & Coverage

We offer global free shipping on all orders, with no minimum purchase requirement. This applies to all destinations worldwide, and no additional shipping fees will be added to your order, regardless of your location or the size of your purchase.

2. Order Processing & Shipping Timelines

- Order Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) from the date of order confirmation. Processing time includes verifying payment, preparing products for shipment, and packaging.
- Shipping & Delivery Time: Once your order is processed and shipped, delivery typically takes 6-12 business days. Please note that delivery times are estimates and may vary slightly based on your location and external factors (e.g., customs processing, carrier delays).

3. Tracking Your Order

Once your order is shipped, we will send a shipping confirmation email to your registered email address. This email will include a unique tracking number and a link to track the progress of your package. You can use this tracking number to monitor your order’s delivery status at any time.

4. Shipping Carriers

We partner with trusted global shipping carriers to ensure your order is delivered safely and efficiently. The carrier used for your order may vary based on your destination, but we always select the most reliable option for your location.

5. Delivery Responsibilities & Exceptions

- We are not responsible for delays in delivery caused by third-party shipping carriers, customs delays (for international orders), inclement weather, natural disasters, public holidays, or other unforeseen circumstances beyond our control.
- Risk of loss or damage to the products passes to you upon delivery. If you receive a package that is damaged or tampered with, please contact our support team within 7 days of delivery, along with photos of the package and product, to request assistance.
- It is your responsibility to provide an accurate and complete shipping address. We are not liable for orders delivered to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, you may be required to pay additional shipping fees to resend the order.

6. Order Cancellations & Modifications

If you wish to cancel or modify your order (e.g., change shipping address), please contact our support team at [email protected] immediately. We can only cancel or modify orders that have not yet been processed or shipped. Once an order has been shipped, we cannot make changes to the shipping details.

7. International Shipping Notes

For international orders, customs duties, taxes, or fees may be imposed by your country’s customs office. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We are not responsible for any customs-related delays or additional charges.

8. Contact Us for Shipping Inquiries

If you have any questions, concerns, or need assistance with your order’s shipping status, please contact our support team at[email protected]. Include your order number in your inquiry, and we will respond promptly to provide updates or resolve any issues.